As lockdown eases, salons in many cities are reopening. Clients are eagerly waiting to visit their salons after a gap of almost two months. With the new normal due to COVID-19, people are re-visiting their salons as they believe them to have enhanced safety and hygiene measures. The Lakme Salon team, in collaboration with experts and medical professionals, has reengineered the client experience journey across all touchpoints. The brand has developed stringent operating guidelines to ensure the highest levels of safety and hygiene for customers and staff. Pushkaraj Shenai, CEO – Lakme Lever, said, “As a Unilever company, rigorous hygiene protocols and high-quality products have always been top priorities for us at Lakme Salon. In the new normal, the safety of our team and customers is the key focus area.”