The Sheraton Grand Bengaluru Whitefield Hotel & Convention Centre offers a luxurious oasis – the Shine Spa, designed to rejuvenate your body, mind, and spirit.

Words: Bindu Gopal Rao

A luxury escape in the bustling city of Bengaluru, the Shine Spa for Sheraton is the perfect getaway amidst the urban chaos.

Décor Detail

The spa’s design thoughtfully weaves together elements like soft, ambient lighting, soothing textures, and organic materials such as wood and stone in calming earth tones. These design choices work in harmony to create a serene, cocoon-like environment that instantly puts guests at ease. From the moment one steps inside, the space evokes a sense of tranquillity and refined comfort, making it an ideal haven for rest, renewal, and reconnection with the self. Every detail, from the gentle scent of essential oils to the quiet, flowing layout, has been crafted to provide an immersive wellness experience that calms the senses and elevates the spirit.

Brand Cues

The spa incorporates premium Shankara oils, including muscle release oil, sandalwood oil, and lavender oil for deeply therapeutic body treatments. Shankara blends the richness of Ayurveda with advanced Western skin care science, offering a unique system that nourishes, hydrates, oxygenates, and protects the skin. Renowned for delivering visible skin transformation, Shankara products enhance the body’s natural balance using high-performance, natural ingredients. For facial therapies, they use Phytomer, a luxurious French skincare line rooted in marine biotechnology. Harnessing the regenerative power of the sea, Phytomer combines organic marine ingredients and oceanic plant extracts to revitalise and rejuvenate the skin. The name Phytomer, meaning ‘plants of the sea,’ reflects its core philosophy of using the ocean’s natural elements to deliver radiant, healthy skin.

Training Matters

The initial training focuses on company orientation, where an introduction to the organisation’s values, culture, policies, and standard procedures is taught.

The therapists are then given role-specific training where detailed instructions focused on the responsibilities and tasks specific to each team member’s role are given. Comprehensive training on the features, benefits, and usage of the products and services offered is also part of the training. Soft skills development that includes workshops and sessions aimed at enhancing communication, teamwork, interpersonal skills, including guest service excellence.

Regular sessions of refresher programs are held to reinforce knowledge of existing policies, processes, and service offerings. Training modules focused on acquiring new techniques or improving current skills to boost job performance and targeted programs designed to nurture leadership qualities in team members with growth potential are also part of the regimen. Instruction on industry standards, legal guidelines, and company compliance requirements and ongoing performance evaluations and personalised coaching to drive professional development and service excellence.

The Treatment

The spa is located on the eighth level and is an exclusive spa zone that has a calming and relaxing atmosphere.

I am seated in a lounge where I am offered cinnamon water and asked to fill out a form indicating my massage preferences, pressure, etc. Apart from basic health formalities. Given a choice of two oils—lavender and jasmine, I choose the former. My therapist is Kini from Nagaland, who guides me to my room and starts the session with a foot ritual where she massages my feet in lukewarm water with a dash of Neroli shower oil in it. She also rubs an aromatic oil on my hand, asking me to inhale deeply, and the intense floral scent feels invigorating, setting the tone for the session to follow.

The spa bed is heated and instantly feels comforting on a balmy morning. My session, the Signature Shine Treatment, starts with a 60-minute massage where the therapist works her way, easing tight muscles and tension from my body, which is very calming. She also uses hot towels to relax the massaged areas. The massage is followed by a full-body coffee scrub for the next 30 minutes that leaves my skin feeling soft and supple. Throughout the session, the therapist is mindful, taking care of my comfort. Post the session, I shower and come back to the lounge for a warm herbal tea and cannot help but think how deeply relaxed I feel.

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